maio

maio was born at HackSpain, a national hackathon with 400+ people and 120+ projects. Pablo Ferrero, Lucia Cordero and I built it around a clear idea: clinics and patient-facing businesses lose a huge amount of time handling calls, appointments and repetitive enquiries. We designed an agentic reception: a platform with several voice agents that pick up, understand and resolve each client's or patient's enquiries the way a great receptionist would, only always available.

The first pillar is context. The platform lets you manage what the agent knows about each user: history, appointments, preferences, team notes and everything that happened in previous calls. That way every conversation picks up where the last one left off, without the patient having to explain their situation again and again.

The second is personality. maio analyses what each patient is like from their previous calls — their tone, their pace, what reassures or bothers them — and automatically dispatches an agent with the personality that fits them best. It's not the same agent for everyone: an older, hesitant person doesn't need the same thing as someone direct who just wants to move their appointment in ten seconds.

The third is transparency. When agents make decisions on your behalf, you need to know what they're doing. So the platform lets you monitor each agent's actions in real time, the decisions they make and, above all, why they make them: live calls, signals detected in the patient, performance metrics and a relationship map that explains the reasoning behind every step.

The outcome: maio was selected as a finalist from San Francisco, where Y Combinator founders picked the top 5 projects of the hackathon, and it took second prize. It also drew interest from two venture capital funds willing to invest if the idea were taken further.